At Doors in Dubai, we try to ensure 100% quality assurance during dispatching and importing the raw materials in all over the UAE. Despite all quality checking and standard testing services, chances of errors cannot be neglected. We provide crystal clear return policy statements in case of any mishap occurred due to human negligence or customers’ change of mind.
Doors in Dubai Return Policy for Replacement or Return Claims
Conditions that Impact the Returns
Here are some basic conditions under which customers can claim returns:
Incorrect Product Dispatch: In case of any mishap occurred by our staff and team for delivering the wrong product to the buyers, we will bear the shipment and other service charges.
Products with Damaged look: If you receive our product with damaged surface or faulty material, then our team will inspect and provide you a complete refund.
Unused Items with Original State: If the product is in its original condition and did not install yet and you have changed your mind, then the product should not be returned after the second week.
Conditions that Affect Returns
Compliance with these conditions may disapprove customers return claims:
Personalized Made to Order Doors & Windows: If you ordered doors with custom design, then you can return with a change of mind.
Already Claimed Special Deals and Offers: If buyers already bought a product with discount, it cannot be claimed for return unless there is any damage or fault.
Used and Installed Doors and Frames: Doors and other interior products cannot be claimed for return if they are installed or used at any premises.
What Is the Process of Return
Here is a detailed return claim process to start the return or replacement;
Contact Us: Customers can send us a query at info@doorsindubai.ae or call us +971 54 431 4123.
Get Return Tag: After thorough inspection, our team allots a special tag to claim the return.
Keep the Originality: It’s necessary to return the product in its original condition by keeping all things.
Our Refund Policy and Timeline:
- In case of refund claim, a one to two week process may take place whereas replacement of product may complete in a few business working days.
- It depends on the nature of the claim as if the incorrect products were delivered mistakenly by us, then the company will not charge any service fee for returns.
- But if customers want to replace the product due to a change of mind, then the company will not compensate for the delivery and service fee.